The customer must return the product(s) to Tiger Toner only after a valid RMA is issued from Tiger Toner. The RMA number and copy of the invoice are required on the outside of the packaging (so the package can immediately be quarantined for assessment).
All products must be returned in the original packaging, specifically, no-fault items must be returned unopened with all seal undamaged. (Handling Fee of 15% applies to all no-fault Returns).
In case of future inquiry regarding the returned good(s), the customer must provide proof of delivery or consignment information to confirm the delivery of the goods.
Any physical damage incurred on the faulty product due to misuse of the product will cancel the warranty and is the customer's responsibility.
All credits, replacements, and repairs will depend on the vendor's directives for the return of the faulty products. Replacement and return may result in delays due to vendor's lead time and stock availability. Some vendors require DOA and Faulty products to be handled via their own departments.
For any returned faulty goods to Tiger Toner, if no fault is found after testing by the Vendor, then the customer will be responsible for any charges incurred from the Vendor for testing.